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Shipping & Returns

Delivery Time 

Once payment is received and cleared, your purchase will be shipped.  Delivery time can be as quick as the next day to ten business days.

Products from McKesson have very fast delivery, often the next business day, and usually within 3 business days.

Before we can ship large products such as mobility scooters and power wheelchairs, we need your phone number for the delivery company.  The delivery company will call you to arrange a delivery time.  Until you provide your phone number, delivery will be delayed.  Large products ship with freight companies, and delivery is usually within five to ten business days.


Shipping

Most purchases ship the same or the next business day after payment is received and cleared.  Paypal payments most often clear right away, but may be in the form of an eCheck which will take 3 to 5 business days.  Credit card payments received by phone clear quickly, but credit card payments made through our check out usually clear later that day and will ship the next day.   Products purchased during the weekend or on holidays will ship the next business day after payment is received.  Most products ship within 24 hours during business days.

You are responsible for providing correct and complete shipping addresses including street number, street name including floor, suite or apartment number, zip code and phone number. Parcel carriers such as UPS and Federal Express charge up to $15 extra for address correction.


The cost of shipping products to addresses in the 48 connected states of the USA is included in the cost of the product, unless otherwise stated in the description of the product.  Some products, for example, those from Invacare or shipped from our office by USPS mail services, will not cost anything extra to ship to Alaska and Hawaii. 
  Please read this information in the product description. 

We can provide a freight quote for shipping to other areas.  Please email us or call us toll free at 888-972-2300 or, if you are outside the USA, email us or call us at 714-557-5500.

 

Returns Policy

If product is defective, it will be replaced or repaired at no additional cost to the customer. If defective, call us toll free (888-972-2300) so we can authorize the repair or return and replacement of the product. 


Call us toll free (888-972-2300) if you change your mind and wish to return a product. Products can be returned within 30 Days in New and Unused Condition only. Customer must pay return shipping plus 20% restocking fee. The cost of the item minus the restocking fee and shipping is refunded once returned and product is determined to be in new and unused condition. The buyer is responsible for the freight cost back and the initial freight cost is not refunded.